Customer Service Logistics Manager

Mantras2Success.com; New Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Mantras2Success.com is seeking a detail-oriented Logistics Operations Executive to support day-to-day logistics, pricing, and operational activities at Westend Marg, Saket, New Delhi. You will coordinate customer quotations, carrier pricing, shipment documentation, invoicing support, and collaborate with Sales, Customer Success, and Operations teams to ensure seamless service delivery.

Ideal candidates have 2–4 years in logistics operations, strong Excel skills, and a proactive, process-driven

Qualifications

• 2–4 years of experience in logistics operations, freight forwarding, pricing, customer service, documentation, or supply chain operations.
• Strong attention to detail and process-oriented approach.
• Proficiency in MS Excel, spreadsheets, and operational systems.
• Good communication and stakeholder management skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong problem-solving and coordination abilities.

Responsibilities

• Prepare and manage customer quotations accurately and within defined timelines.
• Coordinate pricing and rate procurement with shipping lines, freight carriers, and logistics partners.
• Support shipment documentation, invoicing, and operational execution activities.
• Ensure timely processing and maintenance of logistics records and operational data.
• Collaborate with Sales, Customer Success, and Operations teams to ensure seamless service delivery.
• Follow up with carriers, vendors, and partners regarding rates, shipment status, and documentation.
• Maintain operational reports, trackers, and spreadsheets for effective shipment management.
• Resolve customer queries related to pricing, documentation, and shipment coordination.
• Ensure compliance with internal processes and logistics industry standards.

Skills

Attention to detail

Stakeholder management

Problem solving

Multitasking

Communication skills

Tools

MS Excel

Spreadsheets

Operational systems

Job description

Key Account Associate – Customer OperationsLocation - Westend Marg, Saket, New Delhi, Delhi 110030

Role Overview

We are seeking a detail-oriented Logistics Operations Executive to support day-to-day logistics, pricing, and operational activities. The role involves coordinating customer quotations, carrier pricing, shipment documentation, invoicing support, and operational execution while working closely with internal and external stakeholders.

Key Responsibilities

• Prepare and manage customer quotations accurately and within defined timelines.
• Coordinate pricing and rate procurement with shipping lines, freight carriers, and logistics partners.
• Support shipment documentation, invoicing, and operational execution activities.
• Ensure timely processing and maintenance of logistics records and operational data.
• Collaborate with Sales, Customer Success, and Operations teams to ensure seamless service delivery.
• Follow up with carriers, vendors, and partners regarding rates, shipment status, and documentation.
• Maintain operational reports, trackers, and spreadsheets for effective shipment management.
• Resolve customer queries related to pricing, documentation, and shipment coordination.
• Ensure compliance with internal processes and logistics industry standards.

Preferred Profile

• 2–4 years of experience in logistics operations, freight forwarding, pricing, customer service, documentation, or supply chain operations, preferably in the US market.
• Strong attention to detail and process-oriented approach.
• Proficiency in MS Excel, spreadsheets, and operational systems.
• Good communication and stakeholder management skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong problem-solving and coordination abilities.