Sales Associate

Lenskart; Sultan Bathery; On-site; INR 201,000 - 312,000; Full time

Job summary

Lenskart in India is seeking a Sales Associate to deliver an excellent customer experience, help customers choose eyewear, and support daily store operations.

You will meet sales targets, upsell frames and lenses, maintain product knowledge, manage billing at the POS, and coordinate eye-care appointments with optometrists when needed. The role requires strong communication, a customer-focused approach, and the ability to work in a target-driven retail environment.

Qualifications

• Strong communication and customer-focused approach.
• Experience in retail sales or eyewear sales is preferred.
• Fluency in English and local language(s) is beneficial.

Responsibilities

• Welcome customers, understand vision and eyewear requirements.
• Guide customers in selecting frames, lenses, sunglasses, and contact lenses.
• Explain product features, lens options, pricing, offers, and warranties.
• Achieve individual and store sales targets and upsell products.
• Maintain knowledge of eyewear products, lens types, coatings, and trends.
• Process purchases using the POS system and handle returns per policy.
• Coordinate eye tests and assist during consultations as needed.
• Ensure attractive displays, inventory management, and store cleanliness.

Skills

Strong communication

Customer-focused

Sales and persuasion

POS system knowledge

Teamwork

Problem-solving

Education

Bachelor's degree or higher secondary education

Tools

POS system software

Job description

Role & responsibilities

Job Title: Sales Associate
Company: Lenskart

Job Summary

A Sales Associate at Lenskart is responsible for delivering an excellent customer experience, assisting customers in selecting eyewear products, achieving sales targets, and supporting daily store operations.

Key Responsibilities

Customer Service

• Welcome customers and understand their vision and eyewear requirements.
• Guide customers in selecting frames, lenses, sunglasses, and contact lenses.
• Explain product features, lens options, pricing, offers, and warranties.
• Build strong customer relationships and ensure a positive shopping experience.

Sales & Business Development

• Achieve individual and store sales targets.
• Upsell and cross-sell eyewear products, lens upgrades, and accessories.
• Promote ongoing offers, membership programs, and eye-checkup services.
• Follow up with customers for repeat purchases and service needs.

Product Knowledge

• Maintain thorough knowledge of eyewear products, lens types, coatings, and current trends.
• Stay updated on new product launches and promotional campaigns.

Store Operations

• Ensure products are displayed attractively and according to company standards.
• Assist in inventory management, stock replenishment, and stock audits.
• Maintain cleanliness and visual merchandising standards within the store.

Billing & Transactions

• Process customer purchases accurately using the POS system.
• Handle payments, exchanges, and returns as per company policy.

Eye Care Support

• Coordinate customer appointments for eye tests.
• Assist optometrists and customers during the consultation process when required.

Required Skills

• Strong communication and interpersonal skills.
• Customer-focused approach.
• Sales and persuasion skills.
• Basic computer and POS system knowledge.
• Ability to work in a target-driven retail environment.
• Teamwork and problem-solving abilities.

Preferred Qualifications

• Bachelor's degree or higher secondary education (depending on store requirements).
• Experience in retail sales, customer service, or eyewear sales is preferred.
• Fluency in English and local language(s).

Typical KPIs

• Monthly sales achievement.
• Conversion rate (walk-ins to purchases).
• Average bill value.
• Customer satisfaction scores.
• Product attachment and upselling rates.