Customer Relationship Specialist

Ekam Studios; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Ekam Studios in Gurugram, India, seeks a Customer Relationship Specialist for a full-time on-site role to manage viewer, client and partner interactions, delivering a positive, consistent experience across touchpoints.

You will respond to inquiries, handle feedback and complaints, track interactions in CRM, prepare basic reports, and collaborate with content and operations teams to strengthen audience loyalty and service quality.

Qualifications

• Minimum: customer-facing experience in service or media environments.
• Fluency in English and Hindi is an advantage.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Manage day-to-day interactions with viewers, clients and partners.
• Respond to inquiries and handle feedback/complaints.
• Maintain accurate records in CRM or similar tools.
• Monitor satisfaction levels and identify recurring issues.
• Prepare basic reports and share insights with content and operations teams.

Skills

Customer Service

Customer Support

Customer Satisfaction

Communication Skills

Analytical Skills

CRM Tools

Team Collaboration

Attention to Detail

Education

Bachelor's degree

Tools

CRM Software

Email Platforms

Spreadsheets

Job description

Job Description:

Company Description

Ekam Studios is dedicated to creating informational content that inspires young people in India to take bold, meaningful action. The team focuses on stories and formats that motivate audiences to think differently, challenge norms, and explore new possibilities. Working at Ekam Studios means contributing to content that aims to spark ambition and positive change. Team members collaborate in a creative environment where experimentation and fresh ideas are valued. The organization is growing and seeks individuals who are passionate about impactful, purpose-driven content.

Role Description

The Customer Relationship Specialist is a full-time, on-site role based in Gurugram. This role is responsible for managing day-to-day interactions with viewers, clients, and partners, ensuring a positive and consistent experience across all touchpoints. Typical responsibilities include responding to inquiries, handling feedback and complaints, tracking customer interactions, and maintaining accurate records in CRM or similar tools. The specialist will monitor satisfaction levels, identify recurring issues, and collaborate with internal teams to improve services and content offerings. The role also involves preparing basic reports, sharing insights with the content and operations teams, and supporting initiatives that strengthen audience and client loyalty.

Qualifications

• Customer Service and Customer Support skills to handle queries, resolve issues, and provide a positive experience.
• Customer Satisfaction focus, with the ability to understand needs, gather feedback, and suggest improvements.
• Strong Communication skills for clear, professional, and empathetic interactions across channels.
• Analytical Skills to interpret customer data, identify trends, and support data-informed decisions.
• Relevant experience in customer-facing roles, preferably in media, content, or service-oriented environments.
• Comfort using CRM tools, email platforms, and basic spreadsheets for tracking and reporting.
• Ability to work collaboratively with cross-functional teams and manage multiple tasks with attention to detail.
• Bachelor’s degree in any discipline or equivalent practical experience; fluency in English and Hindi is an advantage.