Customer Relationship Representative

Mahagun India; Dadri, Greater Noida; On-site; INR 400,000 - 700,000; Full time

Job summary

Mahagun India is seeking a skilled professional to manage customer relationships and drive retention for its growing client base. You will collaborate with internal teams to identify upsell opportunities, craft compelling proposals, and demonstrate value to clients.

The role emphasizes strong CRM knowledge, clear communication, and the ability to build rapport across all client levels, contributing to revenue growth and customer success.

Qualifications

• 1–4 years of experience in a similar role.
• Strong understanding of CRM principles, including customer engagement and sales strategy.
• Excellent communication skills with ability to build rapport with clients at all levels.

Responsibilities

• Develop and maintain strong relationships with existing customers to drive retention and satisfaction.
• Collaborate with internal teams to identify upselling and cross-selling opportunities to increase revenue growth.
• Analyze customer feedback and data insights to inform product development and service improvements.
• Provide presales support by preparing proposals, presentations, and demonstrations of value.

Skills

CRM

Communication

Account management

Upselling

Relationship mgmt

Job description

Roles and Responsibilities :

• Develop and maintain strong relationships with existing customers to drive customer retention and satisfaction.
• Collaborate with internal teams to identify opportunities for upselling and cross-selling, resulting in increased revenue growth.
• Analyze customer feedback and data insights to inform strategic decisions on product development and service improvements.
• Provide exceptional presales support by preparing proposals, presentations, and demonstrations that showcase the value of our products or services.

Job Requirements :

• 1-4 years of experience in a similar role within any industry.
• Strong understanding of CRM principles, including customer engagement, relationship management, and sales strategy.
• Excellent communication skills with ability to build rapport with clients at all levels.