Customer Relationship Officer

CSB Bank; Pakalomattom; On-site; INR 350,000 - 520,000; Full time

Job summary

CSB Bank is seeking a customer relationship professional to develop and implement effective strategies to build strong relationships with existing and new customers. You will provide exceptional service, respond to inquiries, and resolve issues promptly to keep customers satisfied.

In this role, you will drive sales of banking products, cross-sell and upsell services, support branch operations, and collaborate with internal teams to meet business objectives while analyzing feedback to improve

Qualifications

• 1+ year experience in customer relationship management
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of banking products (savings, loans, and cards)
• CRM software experience desirable
• Graduate degree required

Responsibilities

• Develop strategies to build relationships with customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products through cross-selling and upselling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication

Interpersonal skills

Problem solving

CRM experience

Multitasking

Customer relationship management

Education

Graduate degree

Tools

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.