Customer Relationship Officer

CSB Bank; Kolar; On-site; INR 450,000 - 600,000; Full time

Job summary

CSB Bank in Karnataka is seeking a customer-focused professional to build strong relationships with existing and new customers, delivering superior service and banking solutions. You will act as a trusted advisor, guiding clients through product options and resolving queries with a focus on satisfaction and retention.

The role includes promoting banking products, supporting branch operations, and collaborating with internal teams to meet targets while maintaining accurate records.

Qualifications

• Minimum 2 years experience in banking or finance.
• Knowledge of savings accounts, loans and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities.
• Proficient in Microsoft Office and related software.

Responsibilities

• Build relationships with existing and new customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products, including cross-selling and upselling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements.

Skills

Customer relationship

Cross-selling

Communication

Multitasking

Problem solving

Computer skills

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.