CUSTOMER RELATIONSHIP OFFICER

CADBIM Centre; Thiruvananthapuram; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Mentorship from BIM experts

Growth opportunities

Friendly environment

International teams exposure

Job summary

CADBIM Centre in Thiruvananthapuram invites a proactive Customer relations officer (Sales) to handle student counselling, lead management, and promotional activities for BIM programs. You will convert leads into admissions, maintain CRM records, and support marketing operations with timely follow-ups.

The role requires 1–2 years' experience, strong communication, and the ability to multitask in a fast-paced EdTech environment.

Qualifications

• 1–2 years of sales experience is mandatory.
• Counselling students and handling admissions processes.
• Maintain CRM updates and admission records.
• Achieve monthly admissions targets and contribute to center growth.
• English, Malayalam, Tamil and Hindi skills are advantageous.

Responsibilities

• Handle incoming leads and convert them into admissions.
• Counsel students about BIM programs and internships.
• Maintain CRM updates, daily follow-up reports and records.
• Achieve monthly admission targets and contribute to center growth.
• Build relationships with prospective students and communicate effectively.

Skills

Communication

Interpersonal skills

Sales

Counselling

Marketing knowledge

Digital marketing

Multitasking

Education

MBA

Engineering background

Tools

CRM software

Job description

Customer relations officer (Sales) – CADBIM Centre

Location: Thiruvananthapuram

Job Type: Full-time

Experience: 1–2 years (Mandatory)

Industry: EdTech

Role Overview We are looking for a proactive and energetic Sales & Marketing Associate to handle student counselling, lead management, and promotional activities. The role involves converting leads into admissions and supporting the marketing operations of CADBIM Centre.

Preferred Qualifications Candidates with an MBA, any degree, or engineering background (Architecture, Civil, Mechanical, Electrical, Electronics) are encouraged to apply.

Handle incoming leads and convert them.

Counsel students about BIM programs, international internship opportunities, and career pathways.

Maintain CRM updates, daily follow-up reports, and admission records.

Achieve monthly admission targets and contribute to center growth.

Build strong relationships with prospective students and maintain follow-up communication.

Excellent communication and interpersonal skills.

Strong sales and counselling ability.

Basic marketing knowledge (digital marketing awareness is a plus).

Good command of English, Malayalam, Tamil and Hindi adds advantage.

Ability to multitask and work in a fast-paced environment.

Competitive salary + incentives.

Training and mentorship from BIM industry experts.

Fast growth opportunities within the organization.

A friendly and collaborative work environment.

Opportunities to work closely with international teams.