Customer Relationship Officer

CSB Bank; Rohtak; On-site; INR 400,000 - 600,000; Full time

Job summary

CSB Bank in Rohtak is seeking a Customer Relationship Officer with 2–7 years of experience to drive customer engagement and sales growth. The role demands excellent communication and a strong understanding of banking products.

You will build and maintain relationships with customers, resolve queries, and collaborate with branch teams to ensure seamless service delivery. Proficiency in CRM tools and a proactive mindset are essential for success.

Qualifications

• Minimum 2 years of CRM experience in customer relations.
• Strong knowledge of banking products and services.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Strong analytical and organizational skills with attention to detail.
• Experience with CRM software and related tools.

Responsibilities

• Develop and implement effective sales strategies to drive business growth.
• Build and maintain strong relationships with customers.
• Provide exceptional customer service and resolve complaints.
• Collaborate with branch operations teams to ensure seamless service delivery.
• Identify and pursue new business opportunities to expand the customer base.
• Analyze customer feedback and suggest improvements to enhance satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Organizational skills

CRM software proficiency

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Rohtak. The ideal candidate will have 2 to 7 years of experience, excellent communication skills, and the ability to provide high-quality customer service.

Roles and Responsibility

• Develop and implement effective sales strategies to drive business growth.
• Build and maintain strong relationships with existing and new customers.
• Provide exceptional customer service and support to resolve customer complaints.
• Collaborate with branch operations teams to ensure seamless service delivery.
• Identify and pursue new business opportunities to expand the customer base.
• Analyze customer feedback and suggest improvements to enhance overall customer satisfaction.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Strong analytical and organizational skills with attention to detail.
• Experience working with CRM software and other relevant tools.