Customer Relationship Officer

CSB Bank; Vapi; On-site; INR 200,000 - 300,000; Full time

Job summary

CSB Bank in Pallavur is seeking a Customer Relationship Officer with 1–6 years of experience to deliver high-quality customer service, drive banking product sales, and support branch operations. You will build relationships with customers, respond to inquiries, cross-sell loans, savings accounts, and credit cards, and collaborate with internal teams to achieve business goals.

A graduate degree and CRM experience are preferred.

Qualifications

• Minimum 1 year of CRM experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of banking products (savings, loans, credit cards).
• Experience with CRM software desirable.
• Graduate degree required.

Responsibilities

• Develop and implement strategies to build relationships with customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products through cross-selling and upselling.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to meet business objectives.
• Analyze customer feedback and suggest product improvements.

Skills

CRM

Communication

Interpersonal skills

Sales orientation

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

We are looking for a highly skilled and experienced Customer Relationship Officer to join our team in Pallavur. The ideal candidate will have 1 to 6 years of experience, responsible for providing high-quality customer service, driving sales of banking products, and supporting branch operations.

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.