Customer Relationship Officer

CSB Bank; Shaheed Bhagat Singh Nagar; On-site; INR 250,000 - 600,000; Full time

Job summary

CSB Bank is seeking a customer relationship professional in Punjab to build strong client connections and drive service excellence. You will engage with existing customers, respond to inquiries, and promote banking products with integrity.

The role requires at least 2 years of related experience, excellent communication, and the ability to manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office is preferred, and cross-functional collaboration is encouraged to enhance

Qualifications

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills for customer and colleague interaction.
• Ability to work in a fast-paced environment with multitasking.
• Strong problem-solving skills to analyze issues and develop solutions.
• Proficiency in Microsoft Office and other software applications.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, resolving inquiries and issues promptly.
• Drive sales of banking products, identifying cross-sell and upsell opportunities.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Relationship building

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in customer relationship management or a related field.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.