Customer Relationship Officer

CSB Bank; Colachel; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

CSB Bank in India seeks a customer-focused professional with 2+ years in banking to strengthen relationships with customers and drive banking product sales. You will provide excellent service, resolve issues promptly, and collaborate with internal teams to meet business goals.

The role requires knowledge of banking products, strong communication, and ability to multitask in a fast-paced environment. Proficiency in Microsoft Office is preferred.

Qualificações

• 2+ years of experience in banking or finance.
• Knowledge of savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills.
• Proficiency in Microsoft Office.

Responsabilidades

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Conhecimentos

Banking products knowledge

Communication skills

Interpersonal skills

Problem solving

Multitasking

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.