Customer Relationship Officer

CSB Bank; Puthukkad; On-site; INR 180,000 - 320,000; Full time

Job summary

CSB Bank is seeking a Customer Relationship Executive in Kerala to strengthen client interactions, respond to inquiries, and optimize service delivery. You will drive sales of banking products, utilize CRM tools, and ensure accurate branch records while collaborating with internal teams to boost customer satisfaction.

A graduate degree and strong communication skills are required for this fast-paced role. The position offers exposure to banking operations at the Kerala branch and opportunities

Qualifications

• Minimum 1 year of experience in customer relationship management or related field.
• Strong communication and interpersonal skills for building rapport.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of banking products such as savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Graduate degree is required.

Responsibilities

• Develop and implement strategies to build strong customer relationships.
• Provide exceptional customer service and promptly resolve inquiries.
• Drive sales of banking products, cross-sell and upsell services.
• Support branch operations and maintain accurate records.
• Collaborate with internal teams to achieve business objectives and customer satisfaction.
• Analyze customer feedback and propose product/service improvements.

Skills

Communication

Interpersonal skills

CRM software

Problem solving

Multi-tasking

Team collaboration

Education

Graduate degree

Tools

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.