Customer Relationship Manager

IMS Learning Resources; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

IMS Learning Resources in Mumbai invites a Relationship Manager for Clever Harvey to build and maintain relationships with students, parents, and partner schools from our Juhu campus. This full-time role requires working from office six days a week with one weekend off in alternating pattern.

You will handle program queries, drive enrolments, coordinate mentoring sessions and logistics, and ensure a seamless student experience from onboarding to completion.

Qualifications

• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational, documentation, and time management abilities.
• Proactive, empathetic, and solution-oriented approach.
• Bachelor's degree in Business, Marketing, Communications, or Education.
• Prior experience in relationship management, sales, or customer success.
• Experience in the education or study abroad sector would be an added advantage.

Responsibilities

• Build and maintain relationships with students, parents, and partner schools.
• Handle program-related queries and provide timely updates.
• Drive student enrolments, engagement, and retention.
• Coordinate scheduling, reminders, mentoring sessions, and program logistics.
• Ensure a seamless student experience from onboarding to program completion.
• Coordinate with internal teams to resolve queries and improve service delivery.
• Maintain records, monitor satisfaction, and share regular updates.

Skills

Communication

Interpersonal skills

Problem solving

Organizational skills

Time management

Documentation

Empathy

Proactive attitude

Education

Bachelor's degree in Business/Marketing/Communications/Education

Job description

• Designation: Relationship Manager - Clever Harvey
• Location: Juhu, Mumbai (Work from Office)
• Employment Type: Full-time
• Working Days: 6 days a week (alternate Saturday or Sunday off)

Key Responsibilities:

• Build and maintain relationships with students, parents, and partner schools.
• Handle program-related queries and provide timely updates.
• Drive student enrolments, engagement, and retention.
• Coordinate scheduling, reminders, mentoring sessions, and program logistics.
• Ensure a seamless student experience from onboarding to program completion.
• Coordinate with internal teams to resolve queries and improve service delivery.
• Maintain records, monitor satisfaction, and share regular updates.

Desired Candidate Profile:

• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational, documentation, and time management abilities.
• Proactive, empathetic, and solution-oriented approach.
• Bachelor's degree in Business, Marketing, Communications, or Education.
• Prior experience in relationship management, sales, or customer success.
• Experience in the education or study abroad sector would be an added advantage.