Customer Relationship Officer

CSB Bank; Ratnagiri; On-site; INR 400,000 - 700,000; Full time

Job summary

CSB Bank in India seeks a Customer Relationship Banker with 2+ years of banking experience to nurture strong customer relationships and deliver outstanding service. You will respond to inquiries, resolve issues promptly, and identify cross-sell opportunities across savings accounts, loans, and cards.

The role requires excellent communication, interpersonal skills, and the ability to work in a fast-paced environment while maintaining accurate records and supporting branch operations.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and colleagues.
• Knowledge of banking products and services.
• Ability to work in a fast-paced environment and manage multiple responsibilities.
• Strong problem-solving skills and solution-oriented mindset.
• Proficient with MS Office and standard software tools.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication

Interpersonal skills

Cross-selling

Problem solving

Multitasking

MS Office

Tools

Microsoft Office

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in banking or finance.
• Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Proficiency in Microsoft Office and other software applications, with excellent computer skills.