Customer Relationship Manager - RMC

UltraTech Cement; Bengaluru; On-site; INR 420,000 - 620,000; Full time

Job summary

A cement industry sales professional is sought to drive business development, manage customer relationships, analyze the market, and ensure accurate order planning and receivables handling. The role emphasizes field visits, collaboration with engineers and project managers, and data accuracy in SAP systems.

The position focuses on identifying opportunities, coordinating with stakeholders, and monitoring payments and collections to support timely revenue realization.

Responsibilities

• Identify and prioritize market opportunities.
• Develop proposals and presentations for prospective clients.
• Gather competitor insights (pricing, discounts, market trends).
• Visit project sites regularly.
• Build relationships with site engineers, project managers, and influencers.
• Ensure smooth execution and coordination.
• Conduct market analysis of the assigned territory.
• Track competition and assess market position.
• Coordinate with CSD for new customer creation in SAP.
• Ensure correct customer data entry before dispatch.
• Monitor outstanding payments and collections.
• Handle defaulter cases and cheque bounce issues.
• Ensure timely invoicing and documentation.
• Track daily sales and collection performance.

Job description

Key Result Areas/Accountabilities

1. Business Development

• Identify and prioritize market opportunities.
• Develop proposals and presentations for prospective clients.
• Gather competitor insights (pricing, discounts, market trends).

2. Customer Management

• Visit project sites regularly.
• Build relationships with site engineers, project managers, and influencers.
• Ensure smooth execution and coordination.

3. Industry Analysis

• Conduct market analysis of the assigned territory.
• Track competition and assess market position.

4. Order Planning & Execution

• Coordinate with CSD for new customer creation in SAP.
• Ensure correct customer data entry before dispatch.

5. Receivables Management

• Monitor outstanding payments and collections.
• Handle defaulter cases and cheque bounce issues.
• Ensure timely invoicing and documentation.
• Track daily sales and collection performance.