Customer Relationship Manager (RMC)

UltraTech Cement; Jaipur, Alwar, Jodhpur; On-site; INR 400,000 - 700,000; Full time

Job summary

UltraTech Cement seeks a field sales professional in Jaipur to achieve sales and collection targets while gathering market information in the assigned area. You will need to engage with customers, local officials, and project teams to support market growth and operational efficiency.

Responsibilities include developing market opportunities, presenting competitive proposals, visiting sites, and ensuring timely invoicing and collections.

Responsibilities

• Develop a priority list of market opportunities to explore in the assigned market.
• Develop competitive proposals and presentations for potential/prospective clients and high priority target customers.
• Interact with customers and local officials to collect information regarding prices, incentives, discounts, etc.
• Understand allotted geographic areas and conduct market analysis to assess market position.
• Visit sites to meet project managers and influencers, building rapport to ensure smooth operations.
• Provide new customer details to enable SAP customer creation prior to first dispatch.

Job description

Job Purpose

Achieve sales & collection targets and collect market information in his assigned area.

Key Result Areas

KRA1 Business Development

• (R) Develop a priority list of market opportunities to explore in their respective market
• (R) Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
• (R) Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

KRA2 Industry Analysis

(R,A) Understand the allotted geographic areas regularly and conduct market analysis to assess the market position

KRA3 Customer Management

(R) Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation

KRA4 Order Planning & Scheduling

• (R) Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch

KRA5 Payment Receivables

• (R) Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters
• (R) Ensure timely delivery of invoices & credit/debit notes
• (R) Monitor Daily customer wise sales and collection data and ensure timely collections
• (R) Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection

KRA6 Product Rate

• (R) Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP