Customer Relationship Manager

PeopleStrong; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

PeopleStrong is seeking a field sales and marketing professional in India’s Gujarat region. The role focuses on achieving sales and collection targets, identifying market opportunities, and building relationships with clients and project stakeholders.

Responsibilities include developing market strategies, preparing competitive proposals, collecting market and competitor information, and ensuring timely invoicing and receivables.

Responsibilities

• Develop a priority list of market opportunities to explore in their respective market
• Develop competitive proposals and presentations for potential/prospective clients and high priority target (Retail & Medium) customers
• Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc
• Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation
• Understand the allotted geographic areas regularly and conduct market analysis to assess the market position
• Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch
• Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters; Ensure timely delivery of invoices & credit/debit notes; Monitor Daily customer wise sales and collection data and ensure timely collections; Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection
• Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP

Job description

Achieve sales & collection targets and collect market information in his assigned area.

Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.

Key Result Areas

KRA1 Business Development Develop a priority list of market opportunities to explore in their respective market
Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

KRA2 Customer Management Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation

KRA3 Industry Analysis Understand the allotted geographic areas regularly and conduct market analysis to assess the market position

KRA4 Order Planning & Scheduling Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch

KRA5 Payment Receivables Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters
Ensure timely delivery of invoices & credit/debit notes
Monitor Daily customer wise sales and collection data and ensure timely collections
Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection

KRA6 Product Rate Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP