Customer Relationship Manager

Birla Carbon; Mysuru; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Birla Carbon is seeking a Customer Relationship Manager in Mysuru to drive business and achieve sales targets through effective team management. The role involves enhancing sales productivity, recruiting and training team members, and ensuring smooth operations to maximize business potential. The successful candidate will facilitate customer acquisitions and maintain vital business processes, contributing directly to team and company growth.

Qualifications

• Proven experience in managing a sales team.
• Strong record in achieving sales targets and revenue growth.

Responsibilities

• Drive business and achieve targets through allocated region.
• Manage a team of Sales Managers for effective business processes.
• Support lead generation and customer service activities.

Skills

Team Management

Sales Productivity

Customer Acquisition

Training and Development

Process Management

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Customer Relationship Manager

Designation :

Job Description

Job Purpose

Job Purpose Description

Job Context

Drive business and achieve targets through allocated region/area. Work towards increasing the overall sales productivity of the team by facilitating & handholding the team in various types of customer acquisition & servicing activities. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.

Key Result Areas

KRA1: Ensure achievement of Targets (Premium & NAAC) in order to contribute in overall growth of the company

• Continuous interaction with the Sales managers.
• Regular reviews to monitor productivity levels.
• Ensuring awareness and participation in all the R&R activities run by the organisation.
• Converting the key prospects into customers.

KRA2: Ensure smooth function of the sales and other processes in order to maximise business potential.

• Communicating any process change or change in any rules and regulations by the help of different training module.
• Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling.

KRA3: Maintain the expense gap in order to reduce the cost.

• Understanding the need of the expense.
• Taking commitment from the channel before any spending or allocation of the budget.
• Maintain a SM wise expense tracker.

KRA4: Ensure relevant people in the right place right time in order to maximise the productivity.

• Understanding the strength of the resource and depending on that allocating job responsibility.
• Evaluating the opportunity of each business unit and allocating targets as per that.
• Recruit, develop and train team members to maximize productivity.

KRA5: Ensure the right method of business acquisition in order get the profitable mix for the organisation.

• Scrutinise the business on regular basis.
• Interacting with the customers through welcome calls.

KRA6: Ensure Persistency targets as per the company norms so that renewals take place on time.

• Communicate with customers and resolve queries as and when required to ensure that renewal takes place on time.

KRA7: Supporting activities for Lead generation.

• As a support mechanism to the leads which are generated centrally, there should be activities planned including newer ways of generating lead prospects.

KRA8: Team Management.

• Mentor, supervise and coach the team.
• Provide for on the job as well as classroom training for skill enhancement.