Customer Relationship Manager (CRM) Premium Gifting

Luxa Pack; Jaipur; On-site; INR 350,000 - 600,000; Full time

Job summary

Luxapack Pvt Ltd is seeking a Customer Relationship Manager to handle premium corporate gifting and luxury packaging clients from Jaipur. You will manage inquiries, coordinate with design and cross-functional teams, and ensure orders are executed smoothly.

The role requires 2–5 years of CRM/Client Servicing experience, strong English and Hindi communication, and proficiency in MS Office and CRM software. Prior exposure to printing and luxury gifts is a plus.

Qualifications

• Graduate with 2–5 years of CRM/Client Servicing experience.
• Excellent communication in English & Hindi.
• Proficient in MS Office and CRM software; experience in Printing/Packaging/Luxury gifting preferred.

Responsibilities

• Handle customer inquiries via phone, WhatsApp & email.
• Understand requirements and coordinate with Design Team.
• Manage design approvals, samples, and order execution.
• Coordinate with Sales, Production, Purchase, and Dispatch teams.
• Resolve queries and maintain strong client relationships.
• Track project status and ensure timely delivery.
• Update customer records in the CRM system and follow up regularly.

Skills

CRM experience

Client servicing

Communication

Education

Graduate degree

Tools

MS Office

CRM software

Job description

Job Title: Customer Relationship Manager (CRM) Premium Gifting

Company: Luxapack Pvt Ltd | Location: Jaipur

Luxapack Pvt Ltd is looking for a Customer Relationship Manager (CRM) to handle premium corporate gifting and luxury packaging clients.

Key Responsibilities:

• Handle customer inquiries via Phone, WhatsApp & Email.
• Understand customer requirements and coordinate with the Design Team.
• Manage design approvals, sample approvals, and order execution.
• Coordinate with Sales, Production, Purchase, and Dispatch teams.
• Resolve customer queries and maintain excellent client relationships.
• Track project status and ensure timely delivery.
• Update customer records in the CRM system and follow up regularly.

Requirements:

• Graduate with 2–5 years of experience in CRM/Client Servicing.
• Excellent communication skills in English & Hindi.
• Good knowledge of MS Office and CRM software.
• Experience in Printing, Packaging, Corporate Gifting, Luxury Products, or Wedding Cards will be preferred.

Location: Jaipur | Employment Type: Full-Time