Customer Experience & Engagement Manager

Ample Success HR; India; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Ample Success HR in Gurugram seeks a Customer Experience & Engagement Manager to lead premium client interactions across the lifecycle, aligning with a luxury brand ethos.

You will plan and execute high-end engagement programs, organize events, visit client residences or offices, and collaborate with internal teams and partners to deliver exceptional experiences and build lasting loyalty.

Qualifications

• Minimum 5 years of relevant experience.
• Luxurious real estate/hospitality/aviation background is a plus.
• Strong communication and event management skills.
• Proven ability to build and nurture relationships.

Responsibilities

• Plan and execute premium customer engagement initiatives across the lifecycle, from booking to possession and beyond.
• Organize premium customer events, celebrations, milestones, and brand engagement activities.
• Conduct personalized customer visits to residences or workplaces to deliver a bespoke luxury experience.
• Develop and implement customer delight, gifting, loyalty, referral, and community programmes.
• Coordinate with internal teams and external partners to ensure seamless engagement activities.

Skills

Customer experience

Event management

Relationship building

Communication

Vendor coordination

Job description

Position

Customer Experience & Engagement Manager

Preferred Candidate

Female

Experience

Minimum 5 years

Location

Gurugram sec 8

Preferred Industry Background

• Luxury Real Estate
• Hospitality
• Aviation

Key Responsibilities

The Customer Experience & Engagement Manager will be responsible for conceptualizing, planning, and executing premium customer engagement initiatives across the entire customer lifecycle, ensuring every interaction reflects our luxury brand philosophy.

• Plan and execute customer engagement initiatives across the entire customer lifecycle, from booking to possession and beyond.
• Organize premium customer events, festive celebrations, milestone ceremonies, construction updates, homecoming events, and other brand engagement activities.
• Conduct personalized customer visits at their residence or workplace to strengthen relationships and deliver a bespoke luxury experience.
• Develop and implement customer delight, gifting, loyalty, referral, and community engagement programmes.
• Coordinate with internal teams and external partners to ensure seamless execution of customer engagement activities.
• Capture customer feedback, identify improvement opportunities, and enhance overall customer satisfaction and brand loyalty.
• Benchmark luxury hospitality and real estate practices to continuously elevate the customer experience.
• Manage annual engagement calendars, budgets, vendors, and event execution while maintaining the highest standards of service excellence.

The ideal candidate should possess excellent communication and interpersonal skills, strong relationship and event management abilities, and a passion for delivering exceptional luxury customer experiences.