Customer Relationship Manager (CRM)

Vin Industries; New Delhi; On-site; INR 750,000 - 1,100,000; Full time

Job summary

Vin Industries is seeking a proactive Customer Relationship Manager (CRM) to manage customer relationships, coordinate with internal teams, handle enquiries and orders, and ensure excellent customer service while driving repeat business and customer satisfaction.

The role emphasizes maintaining CRM records, coordinating samples and trials, and preparing sales/MIS reports, with a focus on growing PVC/plastics-related business through strong communication and negotiation skills.

Qualifications

• Bachelor's degree (MBA/Sales/Marketing preferred).
• 3-7 years of experience in CRM, customer relationship management, inside sales, sales coordination, or B2B industrial sales.
• Strong communication, negotiation, and coordination skills.
• Proficiency in Google Sheets/Excel and CRM software; experience in PVC, plastics, polymers, or chemical industry is preferred.

Responsibilities

• Manage customer enquiries, quotations, orders, and follow-ups.
• Coordinate product samples, customer trials, and order execution with internal teams.
• Maintain CRM records, customer data, and prepare sales/MIS reports.
• Follow up on pending payments, deliveries, and customer requirements.
• Build strong customer relationships and identify opportunities for repeat and new business.

Skills

Communication skills

Negotiation

Coordination

Education

Bachelor's degree (MBA/Sales/Marketing preferred)

Tools

CRM software

Google Sheets/Excel

Job description

Job Summary:

We are looking for a proactive Customer Relationship Manager (CRM) to manage customer relationships, coordinate with internal teams, handle enquiries and orders, and ensure excellent customer service while driving repeat business and customer satisfaction.

Key Responsibilities:

• Manage customer enquiries, quotations, orders, and follow-ups.
• Coordinate product samples, customer trials, and order execution with internal teams.
• Maintain CRM records, customer data, and prepare sales/MIS reports.
• Follow up on pending payments, deliveries, and customer requirements.
• Build strong customer relationships and identify opportunities for repeat and new business.

Requirements:

• Bachelor s degree (MBA/Sales/Marketing preferred).
• 3-7 years of experience in CRM, customer relationship management, inside sales, sales coordination, or B2B industrial sales.
• Strong communication, negotiation, and coordination skills.
• Proficiency in Google Sheets/Excel and CRM software; experience in PVC, plastics, polymers, or chemical industry is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.