Customer Relationship Manager-aftersales

Bmw Eminent Cars Surat; Surat; On-site; INR 200,000 - 350,000; Full time

Job summary

BMW Eminent Cars Surat in Surat, Gujarat, is seeking a customer support executive to handle after-sales service, troubleshoot issues, coordinate repairs, and ensure customer satisfaction for our automotive products.

You will maintain records in our CRM, ensure timely query resolution, upsell relevant services where appropriate, and collaborate with technical teams to address complex complaints. Experience in vehicle service or dealership is preferred.

Qualifications

• Clear communication skills.
• Experience in after-sales or customer support.
• Familiarity with CRM software.
• Ability to upsell and cross-sell services.

Responsibilities

• Provide after-sales support to customers, including troubleshooting, repair, and replacement services for products.
• Manage customer relationships through effective communication, ensuring timely resolution of queries and issues.
• Coordinate with internal teams (e.g., technical services) to resolve complex customer complaints or issues.
• Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.

Job description

Roles and Responsibilities

• Provide after-sales support to customers, including troubleshooting, repair, and replacement services for products.
  
• Manage customer relationships through effective communication, ensuring timely resolution of queries and issues.
  
• Coordinate with internal teams (e.g., technical services) to resolve complex customer complaints or issues.
  
• Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
  
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.