Customer Relationship Manager

Birla Carbon; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Group Cement division is seeking a Customer Relationship Manager to drive growth in the rapidly expanding RMC segment in India. The role focuses on building strong client relationships, identifying market opportunities, and delivering competitive proposals to key accounts.

You will engage with customers and local officials to gather market intelligence, tailor presentations, and support strategic initiatives that increase market share and customer satisfaction.

Responsibilities

• Develop a priority list of market opportunities to explore in their respective market.
• Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers.
• Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc.
• Discover more about life at Aditya Birla Group.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Customer Relationship Manager

Designation : Officer

Organization : Cement

Job Description:

Job Purpose

Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Business Development

• Develop a priority list of market opportunities to explore in their respective market
• Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
• Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

• Discover more about life at Aditya Birla Group