Customer Relationship Manager

JobItUs; India; On-site; INR 300,000 - 500,000; Full time

Job summary

JobItUs is seeking a customer-focused Relationship Manager in India to manage store operations effectively. The ideal candidate must possess excellent communication skills and a proactive approach to enhancing the customer experience. Responsibilities include maintaining strong customer relationships, overseeing daily store operations, and addressing customer feedback to drive improvements. A good understanding of retail operations and the ability to work in a fast-paced environment is essential for success in this role.

Qualifications

• Excellent communication skills essential for customer interaction.
• Proactive approach towards improving customer experience.
• Attention to customer needs in a retail environment.

Responsibilities

• Maintain strong relationships with customers.
• Provide excellent customer service.
• Analyze customer feedback for improvement.
• Oversee daily store operations including billing and stock handling.

Skills

Good communication skills

Strong interpersonal abilities

Problem-solving mindset

Basic knowledge of retail operations

Ability to work in a fast-paced environment

Job description

Job Summary

We are seeking a customer-focused and well-spoken Relationship Manager to manage store operations and build strong customer relationships. The ideal candidate should have excellent communication skills and a proactive approach toward improving customer experience.

Key Responsibilities

• Maintain strong relationships with customers to ensure repeat business
• Provide excellent customer service with a friendly and professional attitude
• Actively ask for customer feedback regarding products and services
• Analyze feedback and implement improvements to enhance customer satisfaction
• Handle customer queries and complaints effectively
• Oversee daily store operations including billing, stock handling, and display
• Ensure proper merchandising and store presentation
• Monitor inventory and coordinate replenishment
• Support sales growth by promoting products, offers, and schemes

Required Skills

• Good communication skills (mandatory)
• Strong interpersonal and customer-handling abilities
• Problem-solving mindset with attention to customer needs
• Basic knowledge of retail operations and POS billing
• Ability to work in a fast-paced environment