Customer Relationship Manager

Birla Carbon; Valsad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Aditya Birla Group's Cement division is seeking a Customer Relationship Manager who will drive sales and collections in the assigned market, while gathering market information to support growth. The incumbent will work in a dynamic construction sector where RMC demand is rising and will coordinate with customers, site managers, and local officials to ensure project progress.

Key responsibilities include developing market opportunities, preparing competitive proposals, managing client

Responsibilities

• Develop a priority list of market opportunities to explore in their market.
• Develop competitive proposals and presentations for potential/prospective clients.
• Interact with customers and local officials to collect prices, incentives and discounts.
• Visit sites to meet site incharge, project managers, influencers and agencies to ensure smooth operation.
• Understand geographic areas regularly and conduct market analysis to assess market position.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Customer Relationship Manager

Designation : Officer

Organization : Cement

Job Description:

Job Purpose

Achieve sales & collection targets and collect market information in his assigned area.

Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Business Development

• Develop a priority list of market opportunities to explore in their respective market
• Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
• Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

KRA2 Customer Management

• Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation

KRA3 Industry Analysis

• Understand the allotted geographic areas regularly and conduct market analysis to assess the market position

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