Customer Relationship Manager

Thrissur Builders; Thrissur; On-site; INR 350,000 - 520,000; Full time

Job summary

Thrissur Builders in Thrissur, Kerala is seeking a Customer Relationship Manager to develop and execute strategies that enhance customer satisfaction and loyalty. You will engage with clients, map their needs, and coordinate with sales, service, and operations to ensure smooth delivery of services.

The role emphasizes building lasting client relationships, identifying new business opportunities to drive growth, and translating feedback into product and process improvements.

Responsibilities

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Identify and pursue new business opportunities to drive growth and revenue.
• Collaborate with cross-functional teams to ensure seamless delivery of services.
• Provide exceptional customer service and support to resolve complaints and issues.
• Analyze customer feedback and market trends to improve products and services.

Job description

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Identify and pursue new business opportunities to drive growth and revenue.
• Collaborate with cross-functional teams to ensure seamless delivery of services.
• Provide exceptional customer service and support to resolve complaints and issues.
• Analyze customer feedback and market trends to improve products and services.