Customer Relationship Manager

Kundan Spaces; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Kundan Spaces is seeking a customer success professional in Pune to manage the post-sales journey from booking to possession, address escalations with internal teams, and drive high CSAT across touchpoints.

The role emphasizes developing strategies to improve customer satisfaction, cross-functional collaboration, and turning feedback into actionable insights to enhance the overall customer experience.

Responsibilities

• Manage the post-sales customer journey from booking to possession.
• Handle escalations and coordinate with internal teams to resolve issues.
• Ensure high CSAT scores at every touchpoint.
• Develop and implement strategies to improve customer satisfaction.
• Collaborate with cross-functional teams to meet business objectives.
• Analyze customer feedback and provide insights to enhance customer experience.

Job description

• Manage the post-sales customer journey from booking to possession.
• Handle escalations and coordinate with internal teams to resolve issues.
• Ensure high CSAT scores at every touchpoint.
• Develop and implement strategies to improve customer satisfaction.
• Collaborate with cross-functional teams to meet business objectives.
• Analyze customer feedback and provide insights to enhance customer experience.