Customer Relationship Manager

PeopleStrong; Bhiwandi; On-site; INR 350,000 - 600,000; Full time

Job summary

PeopleStrong is seeking a sales-focused professional in India to drive sales and collections within the assigned area. The role emphasizes market analysis, client engagement, and proactive follow-through to meet project timelines and revenue targets.

The candidate will visit sites, develop opportunities, and coordinate with project managers to ensure smooth operations and timely payments. Prior experience in construction materials sales is beneficial.

Qualifications

• Achieve sales and collection targets in assigned area.
• Collect market information and analyze market trends or geographic opportunities.
• Develop competitive proposals and presentations for potential clients.

Responsibilities

• KRA1 Product Rate: ensure closure of sales targets within SOP price range.
• KRA2 Payment Receivables: ensure timely invoicing, collections, and monitor outstanding payments.
• KRA3 Order Planning & Scheduling: provide new customer details to SAP and enter customer details prior to first dispatch.
• KRA4 Industry Analysis: conduct market analysis to assess market position in allotted areas.
• KRA5 Customer Management: visit sites to meet site in-charge and project managers to maintain rapport.
• KRA6 Business Development: identify market opportunities and interact with customers and officials to gather pricing and incentives information.

Tools

SAP

Job description

Achieve sales & collection targets and collect market information in his assigned area.

Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Product Rate

• Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP

KRA2 Payment Receivables

• Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters
• Ensure timely delivery of invoices & credit/debit notes
• Monitor Daily customer wise sales and collection data and ensure timely collections
• Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection

KRA3 Order Planning & Scheduling

• Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch

KRA4 Industry Analysis

• Understand the allotted geographic areas regularly and conduct market analysis to assess the market position

KRA5 Customer Management

• Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation

KRA6 Business Development

• Develop a priority list of market opportunities to explore in their respective market
• Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers
• Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc