Customer Relationship Manager

Thrissur Builders; Ernakulam; On-site; INR 300,000 - 650,000; Full time

Job summary

Thrissur Builders in Kerala is seeking a Customer Relationship professional to develop and implement strategies that enhance customer satisfaction and loyalty. You will build strong relationships with existing and potential customers from Ernakulam and surrounding areas and collaborate with cross-functional teams to ensure service excellence.

The role focuses on identifying new business opportunities, delivering exceptional customer service, and analyzing feedback to drive product improvements

Responsibilities

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Identify and pursue new business opportunities to drive growth and revenue.
• Collaborate with cross-functional teams to ensure seamless delivery of services.
• Provide exceptional customer service and support to resolve complaints and issues.
• Analyze customer feedback and market trends to improve products and services.

Job description

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Identify and pursue new business opportunities to drive growth and revenue.
• Collaborate with cross-functional teams to ensure seamless delivery of services.
• Provide exceptional customer service and support to resolve complaints and issues.
• Analyze customer feedback and market trends to improve products and services.