customer relationship manager

Homez99; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

A real estate company is seeking an Entry-level Customer Relationship Manager in Delhi, India. This full-time, on-site role involves building strong client relationships, providing support in real estate transactions, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and skills in client management and communication. Experience in customer service or real estate is a plus. This position offers an opportunity to work closely with sales and marketing teams to deliver tailored solutions to clients.

Qualifications

• Strong client relationship management, communication, and interpersonal skills.
• Experience in customer service, sales, or account management.
• Knowledge of the real estate industry and property market trends.
• Ability to handle client inquiries and ensure satisfaction.
• Attention to detail and organizational skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide support during the property buying, selling, or leasing process.
• Respond to inquiries and resolve any issues.
• Coordinate with sales and marketing teams to address customer requirements.

Skills

Client relationship management

Communication skills

Interpersonal skills

Negotiation

Conflict resolution

Education

Bachelor's degree in Business, Management, Marketing, or related field

Tools

CRM tools

Job description

Company Description

Homez99, established in 2015, is a dedicated real estate company offering innovative solutions to meet diverse property needs. We have successfully completed numerous projects in Delhi NCR and beyond, including regions such as Gurgaon, Dehradun, Rajasthan, and near Jewar Airport. Our offerings include residential, commercial, and industrial properties, as well as services like property buying, selling, construction, farmhouse dealings, and art and civil work. Homez99 is committed to providing end-to-end solutions to make property investments valuable for our clients.

Role Description

This is a full‑time, on‑site role located in Delhi, India, for a Customer Relationship Manager. The individual in this position will be responsible for building and maintaining strong relationships with clients, understanding their needs, and delivering tailored solutions in real estate transactions. Core responsibilities include providing support to clients during the property buying, selling, or leasing process, responding to inquiries, resolving any issues, and ensuring client satisfaction. The role will also involve coordinating with the sales and marketing teams to address customer requirements effectively.

Qualifications

• Strong client relationship management, communication, and interpersonal skills
• Experience in customer service, sales, or account management
• Knowledge of the real estate industry and property market trends
• Ability to handle client inquiries, provide solutions, and ensure satisfaction
• Proficiency in negotiation and conflict resolution
• Attention to detail and organizational skills for managing multiple clients
• Bachelor’s degree in Business, Management, Marketing, or a related field
• Prior work experience in real estate or a customer‑facing role is a plus
• Proficient in using CRM tools and other customer management technologies

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Sales and Business Development