Client Relationship Manager Real Estate

Caliber Organisation; Mumbai, Thane, Navi Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking a proactive Customer Relationship Manager to oversee client relationships through the property-buying journey, from booking to possession and after-sales support.

The role requires strong communication, customer service, and knowledge of real estate processes. You will coordinate with sales, legal, finance, and construction teams, manage CRM data, and drive customer satisfaction throughout the project lifecycle.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.

Responsibilities

• Manage customer relationships from booking to possession and post-sales support.
• Handle customer queries, complaints, and concerns professionally and ensure timely resolution.
• Coordinate with the sales, legal, finance, and construction teams to ensure smooth customer service.
• Maintain regular communication with customers regarding project updates, payment schedules, and possession timelines.
• Monitor payment follow-ups, documentation, agreements, and registration processes.
• Conduct customer feedback surveys and implement measures to improve customer satisfaction.
• Maintain customer databases, CRM systems, and generate regular MIS reports.
• Coordinate site visits, possession handovers, and customer meetings.
• Build long-term customer relationships to encourage referrals and repeat business.

Skills

Communication

Customer service

Real estate knowledge

Coordination

Education

Bachelor's degree in Business Administration/Marketing

Tools

MS Excel

CRM software

Job description

Real Estate

Job Summary

We are looking for a customer-focused and proactive Customer Relationship Manager to manage client relationships, ensure customer satisfaction, and provide seamless support throughout the property-buying journey, from booking to possession.

Key Responsibilities

• Manage customer relationships from booking to possession and post-sales support.
• Handle customer queries, complaints, and concerns professionally and ensure timely resolution.
• Coordinate with the sales, legal, finance, and construction teams to ensure smooth customer service.
• Maintain regular communication with customers regarding project updates, payment schedules, and possession timelines.
• Monitor payment follow-ups, documentation, agreements, and registration processes.
• Conduct customer feedback surveys and implement measures to improve customer satisfaction.
• Maintain customer databases, CRM systems, and generate regular MIS reports.
• Coordinate site visits, possession handovers, and customer meetings.
• Build long-term customer relationships to encourage referrals and repeat business.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Knowledge of real estate sales processes, documentation, and possession procedures.
• Proficiency in MS Excel, CRM software, and customer management systems.
• Strong coordination, follow-up, and organizational skills.

Educational Qualification

• Bachelor's degree in Business Administration, Marketing, or a related field.

Preferred Candidate Profile

• 2-5 years of experience in customer relationship management, preferably in the real estate industry.
• Experience handling customer queries, post-sales activities, and possession coordination.