Customer Relationship Manager

Paper Pack Industries; Chhatrapati Sambhajinagar District; On-site; INR 300,000 - 500,000; Full time

Job summary

Paper Pack Industries in Maharashtra seeks a customer relations specialist to manage client interactions and ensure high levels of satisfaction across post-sales support.

You will collaborate with sales, logistics, and support teams to fulfill orders, resolve issues promptly, analyze feedback, and drive service improvements that boost customer retention and loyalty.

Responsibilities

• Manage customer relationships through effective communication to ensure satisfaction.
• Provide after-sales service to resolve issues promptly and efficiently.
• Develop relationships by understanding customer needs and preferences.
• Collaborate with internal teams to ensure seamless execution of sales orders and deliveries.
• Analyze data to identify trends and opportunities to improve customer satisfaction.

Job description

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of customer satisfaction.
  
• Provide exceptional after-sales service to resolve customer issues promptly and efficiently.
  
• Develop strong relationships with customers by understanding their needs and preferences.
  
• Collaborate with internal teams to ensure seamless execution of sales orders and deliveries.
  
• Analyze data to identify trends and areas for improvement in customer satisfaction ratings.