Customer Relationship Manager

Minivel Services; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Minivel Services in Bengaluru is seeking a Customer Experience professional with 3+ years of experience to drive customer satisfaction, manage feedback, and implement data-driven improvements. You will collaborate with cross-functional teams to enhance processes and set service standards, while monitoring KPIs and budgets.

The ideal candidate will have strong communication skills, stakeholder management, and experience mentoring customer-facing teams, with proficiency in CRM software and MS

Qualifications

• 3+ years of experience in Customer Experience, Customer Relationship Management, Customer Success, or a related field.
• Bachelor's degree in Business Administration or a related field; MBA is an advantage.
• Proven experience in implementing customer experience strategies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience managing or mentoring customer-facing teams.
• Strong knowledge of customer experience practices and processes.
• Proficiency in MS Office and CRM software.

Responsibilities

• Develop and implement strategies to improve customer experience and satisfaction.
• Manage customer feedback, complaints, and escalations effectively.
• Analyse customer data and feedback to identify improvement areas.
• Work with cross-functional teams to improve customer-facing processes.
• Define and maintain customer service standards.
• Monitor customer satisfaction metrics and key performance indicators.
• Identify and implement CRM tools and technology to improve customer engagement.
• Develop training programs and mentor customer-facing teams.
• Manage customer experience initiatives and related budgets.

Skills

Analytical skills

Communication

Stakeholder management

CRM software

MS Office

Education

Bachelor's degree in Business Administration or related field

MBA (advantage)

Tools

CRM software

MS Office

Job description

Key Responsibilities

• Develop and implement strategies to improve customer experience and satisfaction.
• Manage customer feedback, complaints, and escalations effectively.
• Analyse customer data and feedback to identify improvement areas.
• Work with cross-functional teams to improve customer-facing processes.
• Define and maintain customer service standards.
• Monitor customer satisfaction metrics and key performance indicators.
• Identify and implement CRM tools and technology to improve customer engagement.
• Develop training programs and mentor customer-facing teams.
• Manage customer experience initiatives and related budgets.

Requirements

• 3+ years of experience in Customer Experience, Customer Relationship Management, Customer Success, or a related field.
• Bachelor's degree in Business Administration or a related field; MBA is an advantage.
• Proven experience in implementing customer experience strategies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience managing or mentoring customer-facing teams.
• Strong knowledge of customer experience practices and processes.
• Proficiency in MS Office and CRM software.

Job Location

HSR Layout, Bengaluru, Karnataka

Preferred Candidate

Candidates with experience in Customer Experience / Customer Success / CRM / Customer Operations, particularly in customer-centric industries, will be preferred.