Customer Success Associate

Repos Energy; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Repos Energy is seeking an energetic Customer Success Manager to manage onboarding, activation and ongoing account growth across Karnataka. You will build strong client relationships, drive retention and identify upsell opportunities while coordinating with internal teams and partners.

The role requires 2–4 years in customer success, sales, or B2B roles, with excellent Kannada communication; English and Hindi are a plus. Field visits and travel across Karnataka are expected.

Qualifications

• 2–4 years of experience in Customer Success, Sales, or B2B roles.
• Fluent in Kannada; English and Hindi preferred.
• Strong relationship management, negotiation and problem-solving skills.
• Willingness to travel across Karnataka and perform field visits.

Responsibilities

• Manage customer onboarding, platform activation, and repeat usage.
• Build strong customer relationships to drive retention and volume growth.
• Coordinate with internal teams, suppliers, and OMCs for seamless order fulfilment.
• Resolve customer queries, payments, and delivery-related issues promptly.
• Identify upselling and cross-selling opportunities within existing accounts.
• Maintain CRM data and track customer performance across assigned accounts.

Skills

Customer success

Communication

Relationship management

Negotiation

Problem-solving

CRM tools

Field visits

Traveling across Karnataka

Tools

CRM software

Job description

Roles & Responsibilities

• Manage customer onboarding, platform activation, and repeat usage.


• Build strong customer relationships to drive retention and volume growth.


• Coordinate with internal teams, suppliers, and OMCs for seamless order fulfilment.


• Resolve customer queries, payments, and delivery-related issues promptly.


• Identify upselling and cross-selling opportunities within existing accounts.


• Maintain CRM data and track customer performance across assigned accounts.

Job Requirements

• 2–4 years of experience in Customer Success, Sales, or B2B customer-facing roles.


• Excellent communication skills in Kannada; English and Hindi preferred.


• Strong relationship management, negotiation, and problem-solving skills.


• Comfortable with field visits, CRM tools, and travelling across Karnataka