CRM Executive

Basilblooms International; Vadodara; On-site; INR 300,000 - 460,000; Full time

Job summary

Basilblooms International is seeking a dedicated Customer Relationship Manager to be the liaison between B2B clients, Field Sales, Production, and Dispatch in Vadodara. The role focuses on maintaining strong client relationships, driving repeat orders, and coordinating order fulfillment.

The position requires graduate education, fluent English and Hindi, and strong communication skills. Office-based role with standard timings supports orderly sales operations and cash flow management.

Qualifications

• Must have good telephonic communication skills with clients.
• Ability to build and maintain professional relationships with B2B clients.
• Strong organizational and time-management abilities.

Responsibilities

• Maintain regular contact with existing and potential B2B clients (distributors, wholesalers, corporate clients, institutional buyers).
• Coordinate with Production and Dispatch teams to check inventory and schedule dispatches.
• Follow up on payments and support billing inquiries to maintain cash flow.
• Log daily activities and updates from the Field Sales Team in the reporting app; generate daily reports on sales, dispatches, meetings, and orders.
• Maintain and update CRM leads/clients and ensure accuracy of records.

Skills

Telephonic communication

Relationship building

Multi-tasking

Education

Graduate

Tools

MS Excel

CRM tools

Job description

Job Description:

Customer Relationship Manager (CRM)

Location: Office at Manjalpur, Vadodara

Office Timings: 9:30 AM to 6:30 PM (with designated break sessions)

Employment Type: Full-Time

Industry: Eco-friendly Packaging / Sustainable Materials

Products: Compostable & Biodegradable Carry Bags, Grocery Bags, Garbage Bags, Food Sheets, Disposable Items, and Corporate Packaging Films/Bags

About the Role :

We are seeking a dedicated, disciplined, and proactive Customer Relationship Manager (CRM) to join our growing team in Vadodara. In this role, you will be the core link between our B2B clients, the Field Sales team, and internal operations (Production & Dispatch). Your primary responsibility will be maintaining strong client relationships, driving repeat B2B orders, coordinating order fulfillment, and managing sales administration and reporting.

Key Responsibilities & Accountabilities :

1. Account Management & Client Retention (B2B)

• Maintain regular telephonic contact with existing and potential B2B clients, including Distributors, Wholesalers, Corporate Clients, and Institutional Buyers.


• Build long-term professional relationships and trust with clients to ensure high customer satisfaction and continuous repeat orders.


• Understand client product requirements, discuss pricing, payment terms, and delivery schedules as per company guidelines.

2. Order Processing & Operations Coordination

• Upon order receipt, coordinate directly with the Production and Dispatch teams to check inventory levels and create accurate dispatch schedules.


• Monitor orders through to final dispatch to ensure timely delivery.


• Share transport details, Transport Receipts/Lorry Receipts (LR), and expected delivery timelines directly with clients.

3. Payment Follow-ups & Collections

• Conduct systematic follow-ups with clients for outstanding payments according to invoice terms and conditions.


• Help maintain smooth cash flow by tracking payment cycles and resolving client billing inquiries promptly.

4. Sales Team Coordination & Daily Reporting

• Coordinate with the Field Sales Team to ensure daily meeting details and updates are accurately logged into the companys mobile reporting application.


• Consolidate and distribute daily reports covering:

Sales generated

Dispatches completed

Meetings conducted by each field sales team member

Pending and active orders

5. CRM & Data Management

• Continuously build, clean, and update the database of prospective and current B2B leads/clients.


• Maintain the company's CRM software and spreadsheet records regularly and accurately.

Key Qualifications & Skills Required :

• Education: Minimum Graduate in any discipline.


• Languages: Proficiency in English and Hindi (both verbal and written communications).


• Communication Skills: Outstanding telephonic communication skills with the ability to build immediate rapport and strong, persistent professional relationships with business clients.


• Computer Proficiency: Working knowledge of MS Excel, internet applications, CRM tools, and basic computer systems.

Core Qualities:

High level of integrity, honesty, and a disciplined approach to company processes and systems.

Strong organizational and multi-tasking abilities.

Long-term career commitment with a desire to grow alongside the company.

Salary & Compensation :

• Salary: Competitive salary based on candidate experience, skill set, and current/previous remuneration.