Crm Executive

RMC Switchgears; Rajasthan; Sur place; INR 350 000 - 480 000; Plein temps

Résumé du poste

RMC Switchgears is seeking a Customer Relationship Manager (CRM) in Jaipur to manage and strengthen customer partnerships. You will ensure timely communication, support with technical and commercial inquiries, and drive service quality and retention.

The role focuses on proactive engagement, cross-functional coordination, and documentation in SAP, with emphasis on accurate records and monthly MIS on customer satisfaction and performance.

Qualifications

• Diploma/B.Tech/B.E. in Electrical or Mechanical.
• MBA/PGDM in Marketing or Operations preferred.
• Experience: 410 years in customer relations, key account management, or sales coordination within electrical/switchgear enclosure manufacturing.

Responsabilités

• Act as single point of contact for assigned customers and build long-term relationships.
• Coordinate with Production, Planning, Stores and Dispatch to ensure on-time delivery.
• Log and follow up on customer complaints; coordinate for root cause analysis and corrective actions.
• Maintain records of customer interactions and prepare monthly MIS on customer satisfaction and performance.

Connaissances

Excellent communication

Relationship-building

SAP/CRM tools

MS Office

Formation

Electrical/Mechanical Diploma/B.Tech/B.E.

MBA/PGDM in Marketing/Operations (preferred)

Outils

SAP

CRM tools

MS Office

Description du poste

Job Title: Customer Relationship Manager (CRM)

Location: Malviya Nagar, Jaipur

Job Purpose: To manage and strengthen relationships with customers, ensuring timely communication, complaint resolution, and overall customer satisfaction. The role focuses on maintaining long-term partnerships, improving service quality, and supporting business growth through proactive customer engagement.

Key Responsibilities:

1. Customer Relationship & Account Management: - Act as the single point of contact for assigned customers. Build long-term relationships by understanding customer needs and providing technical and commercial support.

2. Order Management & Coordination: - Coordinate with Production, Planning, Stores, and Dispatch teams to ensure on-time delivery. Track order progress and proactively update customers on delivery schedules, delays, or design changes. Support customers with documentation like drawings, test certificates, inspection reports, etc.

3. Complaint Handling & Service Support: - Log and follow up on customer complaints related to product quality, design, or delivery. Coordinate with Quality and Design departments for root cause analysis and corrective actions. Ensure timely closure of all customer issues with proper communication and documentation.

4. Business Growth & Retention: - Ensure customer retention through consistent service and relationship management.

5. Reporting & Documentation: - Maintain accurate records of customer interactions, inquiries, complaints, and contracts in SAP system. Prepare monthly MIS on customer satisfaction, complaint closure, and business performance. Track receivables and coordinate with Finance for timely payment follow-ups.

Key Skills & Competencies:

• Excellent communication and relationship-building skills.
• Understanding of electrical enclosure, switchgear, or panel industry products.
• Proficiency in SAP / CRM tools and MS Office.
• Strong coordination and follow-up skills across departments.
• Customer-oriented with a sense of urgency and accountability.

Qualifications & Experience:

• Qualification: Diploma / B.Tech / B.E. in Electrical or Mechanical.
• Preferred: MBA / PGDM in Marketing or Operations.
• Experience: 410 years in customer relations, key account management, or sales coordination within the electrical / switchgear / enclosure manufacturing industry.