Customer Relationship Manager (CRM)

Vin Group; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Vin Group is seeking a proactive Customer Relationship Manager in Delhi to manage customer relationships, coordinate with internal teams, handle enquiries and orders, and ensure outstanding service while driving repeat business and customer satisfaction.

You will handle inquiries, quotations, orders, and follow-ups, maintain CRM data, and prepare reports, with a focus on strengthening client partnerships and identifying new opportunities in a B2B context.

Qualifications

• 3–7 years of experience in CRM or related roles such as inside sales or sales coordination.
• Strong communication, negotiation, and coordination skills.
• Proficiency in Google Sheets/Excel and CRM software; experience in PVC, plastics, polymers, or chemical industries is preferred.

Responsibilities

• Manage customer enquiries, quotations, orders, and follow-ups.
• Coordinate product samples, customer trials, and order execution with internal teams.
• Maintain CRM records, customer data, and prepare sales/MIS reports.
• Follow up on pending payments, deliveries, and customer requirements.
• Build strong customer relationships and identify opportunities for repeat and new business.

Skills

Communication

Negotiation

Coordination

Tools

Google Sheets

Excel

CRM software

Job description

We are looking for a proactive Customer Relationship Manager (CRM) to manage customer relationships, coordinate with internal teams, handle enquiries and orders, and ensure excellent customer service while driving repeat business and customer satisfaction.

Key Responsibilities:

• Manage customer enquiries, quotations, orders, and follow-ups.
• Coordinate product samples, customer trials, and order execution with internal teams.
• Maintain CRM records, customer data, and prepare sales/MIS reports.
• Follow up on pending payments, deliveries, and customer requirements.
• Build strong customer relationships and identify opportunities for repeat and new business.

Requirements:

• 3–7 years of experience in CRM, customer relationship management, inside sales, sales coordination, or B2B industrial sales.
• Strong communication, negotiation, and coordination skills.
• Proficiency in Google Sheets/Excel and CRM software; experience in PVC, plastics, polymers, or chemical industry is preferred.