Customer Relationship Management Specialist

Exxotic India; Jaipur; On-site; INR 300,000 - 600,000; Full time

Job summary

Exxotic India, a Jaipur-based jewelry manufacturer and exporter, seeks a Customer Relationship Management Specialist to build lasting client relationships and coordinate across sales, production, and logistics. You will manage CRM tools, respond to inquiries, and drive post-sale excellence from Jaipur on-site.

The ideal candidate will have strong CRM experience, excellent communication and negotiation skills, and a track record in customer-facing roles within jewelry or export-oriented

Qualifications

• Experience with CRM systems and customer database handling.
• Excellent communication skills for engaging with customers and internal teams.
• Sales and negotiation skills to identify opportunities, support conversions, and contribute to revenue growth.
• Bachelor’s degree in Business, Marketing, Commerce, or related field, or equivalent practical experience.
• Ability to work on-site in Jaipur, manage multiple priorities, and maintain a high level of professionalism and integrity.

Responsibilities

• Build and maintain long-term customer relationships.
• Respond to inquiries and resolve issues promptly.
• Manage CRM tools and customer databases.
• Track sales interactions and prepare regular activity reports.
• Coordinate with sales, production, and logistics for accurate order processing.
• Identify upsell and cross-sell opportunities and support revenue growth.
• Gather customer feedback and support process improvements.

Skills

CRM systems

Communication skills

Sales & negotiation

Analytical skills

Project management

Customer-facing experience

Office productivity tools

Education

Bachelor’s degree in Business, Marketing, Commerce, or related field

Job description

Company Description

Exxotic India is a Jaipur-based jewelry manufacturing and exporting company specializing in silver, gold, and base metal jewelry set with semi-precious gemstones. The company’s core strength lies in gemstone cutting and sourcing, allowing it to offer gemstone-studded designs at highly competitive prices. Exxotic India manages the entire product development process, from hand sketching to sample creation and customized designs. The organization combines traditional craftsmanship with modern design practices to serve international and domestic markets. Team members collaborate closely across design, production, and sales to deliver high-quality, customized jewelry solutions.

Role Description

The Customer Relationship Management Specialist is a full-time, on-site role based in Jaipur. This role is responsible for building and maintaining long-term relationships with customers, responding to inquiries, and ensuring timely resolution of issues. The specialist will manage CRM tools and customer databases, track sales interactions, and prepare regular reports on customer activity and trends. Daily activities include coordinating with sales, production, and logistics teams to ensure accurate order processing, delivery commitments, and post-sale follow-up. The role also involves identifying upselling and cross-selling opportunities, gathering customer feedback, and supporting process improvements to enhance overall customer satisfaction.

Qualifications

• Strong Customer Relationship Management (CRM) skills, including experience with CRM systems and customer database handling.
• Excellent Communication skills for engaging with customers and internal teams in a clear, professional manner.
• Sales and negotiation skills to identify opportunities, support conversions, and contribute to revenue growth.
• Analytical Skills to interpret customer data, track performance metrics, and support data-driven decision-making.
• Project Management skills to coordinate orders, timelines, and cross-functional activities efficiently.
• Prior experience in customer-facing roles; experience in jewelry, luxury goods, or export-oriented businesses is an advantage.
• Proficiency with office productivity tools (e.g., spreadsheets, presentations) and comfort working with digital systems.
• Bachelor’s degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience.
• Ability to work on-site in Jaipur, manage multiple priorities, and maintain a high level of professionalism and integrity.