Implementation Specialist

Dsoft Infotech; Sarkhej; Presencial; INR 1.000.000 - 1.800.000; Jornada completa

Descripción de la vacante

Dsoft Infotech in India seeks a Customer Success professional to lead onboarding of jeweller clients on Ornate CRM, configure it to client needs, and deliver hands-on training to business owners, sales, and marketing teams.

You will monitor adoption, advise on best practices, coordinate with support, and foster long-term relationships to scale CRM usage across India.

Formación

• Bachelor's degree in CS/IT/Commerce or related field.
• 13+ years of experience in software implementation, CRM support, or retail tech (jewellery industry preferred).
• Freshers with strong aptitude may be considered.
• Experience in CRM/ERP implementation or customer success is an advantage.
• Willingness to travel PAN India for clients' success and implementation.
• Excellent communication and training skills, able to guide non-technical users.

Responsabilidades

• Lead onboarding of new clients and implement Ornate CRM.
• Configure Ornate CRM per client requirements (segmentation, campaigns, loyalty).
• Deliver hands-on training to client teams (owners, sales, marketing).
• Monitor adoption during first 90 days to show benefits.
• Advise jewellers on CRM best practices to drive engagement and growth.
• Troubleshoot issues and coordinate with internal support for resolution.
• Track customer health scores to identify risks.
• Build long-term client relationships through reviews and strategic guidance.
• Gather client feedback and work with product/management on improvements.
• Demonstrate a customer success mindset and help achieve repeat sales and loyalty.

Conocimientos

Communication skills

Training delivery

Travel willingness

CRM software

Jewellery industry experience

Educación

Bachelor's degree in Computer Science, IT, Commerce, or related field

Descripción del empleo

Roles and Responsibilities

• Lead smooth on-boarding of new clients and implement Ornate CRM.
• Configure Ornate CRM based on client-specific requirements (e.g., customer segmentation, campaign setup, loyalty programs).
• Deliver hands-on training sessions for client teams, including business owners,sales staff, and marketing teams.
• Monitor client adoption and usage during the first 90 days to ensure visible business benefits are realized.
• Act as a trusted advisor to jewellers by recommending CRM best practices that drive customer engagement and business growth.
• Troubleshoot user issues and coordinate with the internal support team for timely resolution.
• Proactively track customer health scores to identify early signs of drop-off or dissatisfaction.
• Build and maintain long-term client relationships through periodic reviews and strategic guidance to scale CRM usage.
• Gather client feedback and collaborate with product and management teams to drive continuous improvement.
• Embody the Customer Success Mindsetmeasuring success by helping jewellers achieve repeat sales, stronger customer loyalty, and sustainable growth through Ornate CRM.

Desired Candidate Profile

• Bachelors degree in Computer Science, IT, Commerce, or a related field.
• 13 years of experience in software implementation, CRM support, or retail technology (jewellery industry experience preferred).
• Freshers with strong aptitude and learning mind-set may also be considered.
• Prior experience inCRM/ERP implementation or customer success rolesis an advantage.
• Willingness to travel PAN India for clients Success and Implementation.
• Excellent communication & training skills (ability to guide non-technical users).