Customer Service Support Specialist

Voylla Fashions Private Limited.; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Voylla Fashions Private Limited in Jaipur is seeking a Customer Service Support Specialist. You will handle inquiries via phone, email and chat, resolve product and order issues, and explain Voylla's policies to customers.

Daily duties include documenting interactions, updating records, and following SOPs to ensure consistent service. The role offers on-site work in Jaipur with opportunities to learn about products and processes through ongoing training.

Qualifications

• Strong customer support and customer satisfaction skills.
• Excellent interpersonal skills and phone etiquette.
• Basic technical support capabilities, including CRM tools and e-commerce platforms.
• Effective problem-solving, attention to detail, and time-management abilities.
• Relevant experience in retail, e-commerce, or customer service is beneficial.
• High school diploma; a graduate degree is preferred.
• Proficiency in English and Hindi, spoken and written.
• On-site in Jaipur with flexible shifts, weekends, and peak-season workloads.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve product and order-related issues and provide policy information.
• Document interactions and maintain updated customer records.
• Escalate complex issues to internal teams when needed.
• Contribute to process improvements by sharing customer feedback and participating in training.

Skills

Customer support

Communication skills

Interpersonal skills

English & Hindi proficiency

CRM tools

Education

High school diploma

Graduate degree preferred

Tools

CRM tools

E-commerce platforms

Office software

Job description

Company Description

Voylla, founded in 2013, is India's largest fashion jewelry destination with a strong online presence and over 250 retail stores across the country. The brand is known for offering high-quality, finely crafted jewelry at accessible price points, drawing inspiration from traditional art and crafts to create contemporary designs. Voylla's collections are versatile and designed to complement diverse styles, ensuring there is something for every customer and occasion. The company is driven by a highly qualified team with global and national credentials and decades of combined experience in technology, retail, operations, and e-commerce. This blend of creative vision and professional expertise supports a dynamic, growth-oriented work environment for team members.

Role Description

The Customer Service Support Specialist is a full-time, on-site role based in Jaipur. This role involves handling customer inquiries via phone, email, and chat, resolving product and order-related issues, and providing accurate information about Voylla's offerings and policies. The specialist is expected to ensure a positive customer experience by addressing concerns promptly, managing returns or exchanges, and escalating complex issues to the appropriate internal teams when needed. Daily tasks include documenting interactions, maintaining updated customer records, and following standard operating procedures to support consistent service quality. The role also contributes to ongoing improvement by sharing customer feedback with the team and participating in training sessions to stay current on products, processes, and service standards.

Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills, with a focus on delivering courteous and solution-oriented service.
• Candidates should possess excellent Interpersonal Skills and Phone Etiquette to communicate clearly, professionally, and empathetically with diverse customers.
• Candidates should possess basic Technical Support capabilities, including the ability to navigate CRM tools, e-commerce platforms, and standard office software.
• Candidates should possess effective problem-solving abilities, attention to detail, and time-management skills to handle multiple customer queries efficiently.
• Relevant experience in retail, e-commerce, or customer service environments is beneficial.
• A minimum of a high school diploma; a graduate degree in any discipline is preferred.
• Proficiency in English and Hindi, both spoken and written, is highly desirable.
• Ability to work on-site in Jaipur and be flexible with shifts, weekends, and peak-season workloads.