Logistics Executive (Calling)

RentoMojo; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

RentoMojo is seeking a Logistics Executive to deliver exceptional customer support across calls and emails, focusing on timely issue resolution and a positive experience. The role requires clear communication, problem solving, and a customer-first mindset in a fast-paced logistics environment.

You will handle queries, coordinate with internal teams, manage escalations on social media, document interactions in the CRM, and ensure adherence to service levels and quality standards while building

Qualifications

• Excellent verbal and written communication in English and Hindi.
• Local language familiarity preferred.
• Strong customer service orientation with a positive attitude.
• Good problem-solving and conflict-resolution skills.
• Ability to multitask and manage multiple conversations.
• Basic computer proficiency and CRM familiarity.
• Strong interpersonal and coordination skills.
• High ownership, accountability and attention to detail.
• Punctual, self-motivated and eager to learn.

Responsibilities

• Handle customer queries through outbound calls and email communication.
• Connect with customers regarding Logistics Support.
• Resolve customer concerns by coordinating with internal departments for timely resolution.
• Manage customer escalations received through social media platforms.
• Reach out to dissatisfied customers to understand concerns and improve experience.
• Deliver prompt, accurate, and professional responses to inquiries.
• Maintain complete and accurate records of customer interactions in the CRM.
• Ensure adherence to defined service levels, quality standards, and timelines.
• Build positive customer relationships with empathetic, solution-oriented support.
• Identify recurring issues and share feedback for process improvements.

Skills

English & Hindi communication

Local language familiarity

Customer service orientation

Problem-solving

Multitasking

CRM/tools proficiency

Interpersonal coordination

Ownership and accountability

Detail orientation

Timely resolution

Tools

CRM

Job description

Job Title: Logistics Executive

Location: NCR

About the Role

We are looking for a customer-focused and enthusiastic Executive – to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities and Ownership:

• Handle customer queries through outbound calls and email communication.

• Connect with customers regarding Logistics Support

• Resolve customer concerns by coordinating with internal departments to ensure timely resolution.

• Manage customer escalations received through social media platforms.

• Reach out to dissatisfied customers (detractors) to understand concerns and improve their overall experience.

• Deliver prompt, accurate, and professional responses to customer inquiries.

• Maintain complete and accurate records of customer interactions in the CRM system.

• Ensure adherence to defined service levels, quality standards, and response timelines.

• Build positive customer relationships by providing empathetic and solution-oriented support.

• Identify recurring customer issues and share feedback with relevant stakeholders for process improvements.

Required Skills

• Excellent verbal and written communication skills in English and Hindi and Local Language is preferred.

• Logistics Knowledge will be a plus

• Strong customer service orientation with a positive attitude.

• Good problem-solving and conflict-resolution skills.

• Ability to multitask and manage multiple customer conversations simultaneously.

• Basic computer proficiency and familiarity with CRM or customer support tools.

• Strong interpersonal and coordination skills.

• Ability to work in a fast-paced and target-driven environment.

• High level of ownership, accountability, and attention to detail.

• Punctual, self-motivated, and eager to learn.