Customer Relationship Management Specialist

SimplyPrefab; Ernakulam; On-site; INR 4,200,000 - 6,000,000; Full time

Job summary

SimplyPrefab in Bengaluru seeks a Customer Relationship Management Specialist to optimize CRM systems, maintain accurate customer data, and support sales and project teams throughout the lifecycle. The role involves handling inquiries, coordinating follow-ups, and tracking interactions to boost customer satisfaction and retention.

Responsibilities include generating CRM reports, analyzing customer trends, and proposing improvements.

Qualifications

• Experience in CRM and sales to grow client base and retention.
• Excellent communication with customers and internal teams.
• Strong analytical skills to interpret CRM data and guide decisions.
• Project management skills to coordinate customer tasks and deadlines.
• Experience with CRM tools or platforms, preferably in related industries.
• Ability to work on-site in Bengaluru with good organization.
• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• Familiarity with prefabricated or modular construction is a plus.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Coordinate follow-ups and track interactions to support sales and projects.
• Monitor customer satisfaction and identify upsell opportunities.
• Collaborate with sales and project management for smooth communication.
• Generate CRM reports and analyze trends to improve engagement.
• Suggest process improvements to enhance client retention and outcomes.

Skills

CRM

Sales

Communication

Analytical skills

Project management

On-site teamwork

Education

Bachelor’s degree in Business, Marketing, Engineering, or related field

Tools

CRM tools

Job description

Company Description

SimplyPrefab is a construction company in India specializing in the design and construction of prefabricated modular homes. The company delivers sustainable, energy-efficient building solutions, including pre-engineered steel buildings, durable sandwich panel structures, and conversion projects. With a strong client-centric focus, SimplyPrefab provides high-quality, customizable prefab construction services and turnkey solutions tailored to individual project needs. Its eco-friendly practices aim to minimize environmental impact while offering modern, efficient housing options. Applicants can explore additional information and projects by visiting the company’s website.

Role Description

The Customer Relationship Management Specialist is a full-time, on-site role based in Bengaluru. This position is responsible for managing and optimizing CRM systems, maintaining accurate customer data, and tracking interactions to support sales and project teams. Day-to-day tasks include responding to customer inquiries, coordinating follow-ups, monitoring customer satisfaction, and identifying opportunities for upselling and cross-selling. The specialist will collaborate closely with sales and project management colleagues to ensure smooth communication, timely updates, and a positive customer experience throughout the project lifecycle. The role also involves generating CRM reports, analyzing customer trends, and suggesting improvements to enhance client engagement and retention.

Qualifications

• Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to manage client accounts, support business growth, and improve customer retention.
• Candidates should possess excellent Communication skills to interact effectively with customers, internal teams, and stakeholders.
• Candidates should possess solid Analytical Skills to interpret CRM data, identify patterns, and support data-driven decision-making.
• Candidates should possess Project Management skills to coordinate customer-related tasks, track progress, and ensure timely delivery of commitments.
• Relevant experience in CRM tools or platforms, preferably in construction, real estate, or related industries.
• Ability to work collaboratively in an on-site team environment in Bengaluru, with strong organizational and time-management capabilities.
• Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent practical experience.
• Familiarity with prefabricated or modular construction solutions is an added advantage.