Customer Relationship Manager (CRM)

Shashwath Solution; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Shashwath Solution in India is seeking a Customer Relationship Manager to strengthen relationships with key clients in the garment sector. You will collaborate with sales, marketing, and customer service to ensure a seamless customer experience and growth.

You will analyze customer data using CRM tools, support upselling opportunities, and design loyalty programs. The role requires strong communication, problem-solving, and the ability to train staff on CRM best practices.

Qualifications

• Bachelor's degree in Business Administration or Marketing.
• Masters degree or CRM certification is a plus.
• 0–3 years of experience in CRM or customer relationship management, preferably in garment/fashion.

Responsibilities

• Develop and implement strategies to build and maintain strong client relationships.
• Oversee account management including order tracking and issue resolution.
• Utilize CRM tools to analyze data, generate reports and inform decisions.
• Collaborate with sales, marketing and customer service to improve customer experience.
• Collect and analyze customer feedback to drive product and service improvements.
• Train staff on CRM best practices and tools.
• Prepare reports on customer metrics and campaign performance for senior management.

Skills

CRM software

Data analysis

Communication skills

Sales support & marketing coordination

Education

Bachelor's degree in Business Administration/Marketing

Masters degree or CRM certification

Tools

Salesforce

HubSpot

Zoho CRM

Job description

As a Customer Relationship Manager (CRM) in the garment industry, you will be responsible for managing and enhancing relationships with our key customers to drive satisfaction, loyalty, and growth. You will work closely with sales, marketing, and customer service teams to ensure a seamless customer experience, optimize engagement strategies, and address any issues or opportunities within our client base.

Key Responsibilities:

• Customer Engagement: Develop and implement strategies to build and maintain strong relationships with key clients and customers, ensuring high levels of satisfaction and retention.
• Account Management: Oversee the management of customer accounts, including order tracking, issue resolution, and follow-up to ensure timely and accurate delivery of products.
• Data Analysis: Utilize CRM tools to analyze customer data, identify trends, and generate reports to inform decision-making and strategy development.
• Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling based on customer needs and preferences.
• Marketing Coordination: Work with the marketing team to design and execute targeted campaigns, promotions, and loyalty programs aimed at increasing customer engagement and sales.
• Customer Feedback: Collect and analyze customer feedback to improve products, services, and overall customer experience. Implement improvements based on insights gathered.
• Training and Development: Train and support customer service representatives and sales staff on CRM tools, customer interaction best practices, and industry-specific knowledge.
• Problem Resolution: Address and resolve any customer complaints or issues promptly and effectively, ensuring a positive outcome and maintaining strong customer relationships.
• Market Research: Stay updated on industry trends, competitor activities, and market conditions to anticipate customer needs and adjust strategies accordingly.
• Reporting: Prepare and present regular reports on customer relationship metrics, campaign performance, and sales outcomes to senior management.

Qualifications:

• Education: Bachelors degree in Business Administration, Marketing, or a related field. A Masters degree or relevant certifications (e.g., CRM certification) is a plus.
• Experience: Minimum of [0-3] years of experience in a CRM or customer relationship management role, preferably within the garment or fashion industry.

Skills:

• Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
• Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain relationships with clients and team members.
• Experience in sales support, marketing, and customer service.