Customer Relationship Management Manager

Adarsh Group; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Adarsh Group in Bengaluru is seeking an Executive / Senior Executive / Deputy Manager - CRM Technical / CRM with 5–10 years of experience. The role focuses on coordinating with project and engineering teams, handling handover readiness, snag management, and delivering clear technical clarifications to customers.

You will oversee CRM operations, manage escalations, ensure timely possession and documentation, and drive customer satisfaction through process improvements.

Qualifications

• 5–10 years of CRM/real estate experience.
• Diploma or BE in Civil Engineering or related degree.
• Hands-on CRM operations and customer handover experience.
• Strong documentation and communication skills.

Responsibilities

• Coordinate with project and engineering teams for handover readiness and clarifications.
• Support customers during handover and rectification processes.
• Coordinate across departments for timely updates and responses.
• Drive customer satisfaction and process improvements.
• Oversee CRM operations, manage escalations, and ensure possession documentation.

Skills

CRM Operations

Escalation Management

Documentation

Communication

Team Collaboration

Education

Diploma/BE in Civil Engineering

Any Graduate with real estate CRM experience

Job description

Position: Executive / Senior Executive/Deputy Manager - CRM Technical / CRM

Experience: 5 - 10 years

Qualification: Diploma/BE in Civil Engineering / Any Graduate with real estate CRM experience.

Key Responsibilities:

CRM Technical

• Coordinate with project and engineering teams for handover readiness, snag management, and technical clarifications.
• Support customers during handover and rectification processes.
• Coordinate across departments for timely updates and responses.
• Drive customer satisfaction and process improvement initiatives.
• Strong documentation, communication, and team collaboration skills.

CRM

• Oversee CRM operations, manage escalations, ensure timely possession and documentation. Drive customer satisfaction and process improvement initiatives.