Crm Executive

Ram India Group; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

The Ram India Group is seeking a CRM Head to lead the Customer Relationship Management function for real estate projects, ensuring high standards of customer service, smooth post-sales operations, and strong client satisfaction. The role covers overseeing customer lifecycle from booking to possession and handover, grievance redressal, documentation, and coordination with internal departments.

You will lead CRM and support teams, define SOPs, and manage CRM systems to ensure data integrity and

Responsibilities

• Lead end-to-end CRM operations for residential/commercial real estate projects
• Manage customer lifecycle from booking, agreement, possession to handover
• Ensure high customer satisfaction and retention
• Handle post-sales processes including documentation, agreements, allotments, and registrations
• Coordinate possession and handover processes
• Manage customer queries, escalations, and grievances efficiently
• Lead, train, and manage CRM and customer support teams
• Define SOPs, workflows, and service standards
• Monitor team performance and productivity
• Implement and manage CRM systems/software
• Ensure accurate customer data management
• Develop structured communication processes

Job description

Job Summary

The CRM Head will lead and manage the Customer Relationship Management (CRM) function for real estate projects, ensuring high standards of customer service, smooth post-sales operations, and strong client satisfaction. The role involves overseeing customer lifecycle management from booking to possession and handover, grievance redressal, documentation, and coordination with internal departments.

Key Responsibilities

Customer Relationship Management

• Lead end-to-end CRM operations for residential/commercial real estate projects
• Manage customer lifecycle from booking, agreement, possession to handover
• Ensure high customer satisfaction and retention

Post-Sales Operations

• Handle post-sales processes including documentation, agreements, allotments, and registrations
• Coordinate possession and handover processes
• Manage customer queries, escalations, and grievances efficiently

Team Leadership

• Lead, train, and manage CRM and customer support teams
• Define SOPs, workflows, and service standards
• Monitor team performance and productivity

Process & System Management

• Implement and manage CRM systems/software
• Ensure accurate customer data management
• Develop structured communication processes

Role: Real Estate Consultant / AgentIndustry Type: Real EstateDepartment: Sales & Business DevelopmentEmployment Type: Full Time, Permanent