Customer Relationship Management Executive

Classmonitor; Jaipur; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

ClassMonitor in Jaipur is seeking a Customer Relationship Management Executive to manage and nurture relationships with existing and potential customers, ensuring a positive experience. The role involves onboarding new customers, resolving issues, and supporting parents in using ClassMonitor products effectively.

The successful candidate will monitor satisfaction, follow up on leads, and contribute to continuous improvement of customer experience processes, while coordinating with sales and

Qualifications

• Strong communication and customer experience skills to interact with parents and internal teams.
• Customer retention and sales skills to support renewals and upselling.
• Analytical skills to interpret data, identify trends and suggest improvements.
• Experience in customer support, CRM, or relationship management in ed-tech, education, or consumer products.
• Ability to work on-site in Jaipur and manage multiple priorities with a customer-centric mindset.
• Proficiency with CRM tools, spreadsheets, and basic reporting; familiarity with phone, email, and chat communication.
• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).

Responsabilités

• Onboard new customers and monitor engagement and retention.
• Respond to inquiries, follow up on leads and support parents in using ClassMonitor products.
• Resolve issues and implement retention strategies in collaboration with sales and support teams.
• Collect customer feedback and prepare reports on engagement and retention.
• Coordinate with internal stakeholders to align customer interactions with organizational goals.

Connaissances

Communication skills

Customer experience

Analytical skills

Formation

Bachelor's degree in Business/Marketing/Communications

Outils

CRM software

Spreadsheets

Description du poste

Company Description

ClassMonitor is a fast-growing ed-tech startup focused on transforming traditional learning for children aged 0–8 years through engaging, play-based experiences. Developed by leading industry and academic experts, the company offers Annual Learning Kits, Skill Booster Kits, and Live Classes for both children and parents. These programs strengthen cognitive, sensory, and motor skills while fostering creative and logical thinking. Trusted by over 100,000 parents, ClassMonitor has been recognized as the “Best Ed-Tech Organization for holistic home learning programs for children between 1–8 years.” Interested applicants can explore more about ClassMonitor’s offerings via the website or the ClassMonitor app.

Role Description

The Customer Relationship Management Executive is responsible for managing and nurturing relationships with existing and potential customers to ensure a positive and consistent experience. In this full-time, on-site role based in Jaipur, the executive will handle customer inquiries, follow up on leads, and support parents in understanding and using ClassMonitor products effectively. Daily tasks include onboarding new customers, monitoring customer satisfaction, resolving issues, and implementing retention strategies in collaboration with sales and support teams. The role also involves collecting customer feedback, preparing reports on engagement and retention, and contributing to continuous improvement of customer experience processes. This position requires close coordination with internal stakeholders to align customer interactions with organizational goals.

Qualifications

• Candidates should possess strong Communication and Customer Experience skills to interact effectively with parents and internal teams.
• Candidates should possess Customer Retention and Sales skills to support renewals, upselling, and long-term engagement.
• Candidates should possess Analytical Skills to interpret customer data, identify trends, and recommend actionable improvements.
• Relevant experience in customer support, CRM, or relationship management, preferably in ed-tech, education, or consumer products.
• Ability to work on-site in Jaipur, manage multiple priorities, and maintain a customer-centric mindset.
• Proficiency with CRM tools, spreadsheets, and basic reporting; familiarity with phone, email, and chat-based customer communication.
• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).