Customer Relationship Management Executive

Talent Corner HR Services Pvt Ltd; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Corner HR Services Pvt Ltd is looking for a CRM Coordinator to manage customer data in CRM systems and track leads from multiple channels. You will coordinate with sales teams to convert leads and maintain accurate CRM records while handling customer queries and onboarding support.

The role requires a graduate with 1-3 years of CRM, sales coordination, or customer support experience and strong communication skills.

Qualifications

• Graduate in any discipline.
• 1-3 years of CRM, sales coordination, or customer support experience.
• Hands-on experience with CRM Platforms.
• Strong communication and follow-up skills.

Responsibilities

• Manage and update customer data in CRM software.
• Track and follow up on leads from website, calls, and marketing campaigns.
• Coordinate with sales teams to ensure timely lead conversion.
• Generate CRM reports and maintain accurate records.
• Handle customer queries and support requests.
• Support customer onboarding and relationship management.

Skills

CRM experience

Sales coordination

Customer support

Education

Bachelor's degree (any discipline)

Tools

CRM platforms

Job description

• Manage and update customer data in CRM software.
• Track and follow up on leads from website, calls, and marketing campaigns.
• Coordinate with sales teams to ensure timely lead conversion.
• Generate CRM reports and maintain accurate records.
• Handle customer queries and support requests.
• Support customer onboarding and relationship management.

Requirements

• Graduate in any discipline.
• 1-3 years of CRM, sales coordination, or customer support experience.
• Hands-on experience with CRM Platforms
• Strong communication and follow-up skills.