Walk-in | Crm Executive

Rkjewellers; New Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Rkjewellers is seeking a CRM Executive to manage customer data and nurture relationships across channels. You will handle leads from website, WhatsApp, social media, calls and walk-ins, ensuring accurate records and confidential handling of information.

The role involves following up with customers after purchases, informing them about new collections and offers, and developing retention campaigns to drive repeat business. A graduate with relevant experience is preferred.

Qualifications

• Must manage customer data accurately and confidentially.
• Experience in CRM to build strong customer relationships.
• Ability to handle leads from multiple channels and assign to sales team.
• Proactive follow-ups to drive purchases and post-sale engagement.
• Develop campaigns for repeat purchases and customer retention.

Responsibilities

• Maintain and update customer database with purchase history and preferences.
• Build and maintain relationships with existing customers and resolve queries.
• Handle queries, complaints and feedback professionally and timely.
• Follow up with customers after purchases and inform about new collections and offers.
• Manage leads from website, WhatsApp, social media, calls and walk-ins and track status.
• Assist sales team with follow-ups and after-sales support.
• Reconnect with inactive customers to revive interest.

Skills

Data management

CRM practices

Lead management

Follow-up sales

Retention campaigns

Education

Graduate

Job description

Role & responsibilities

CRM Executive Roles & Responsibilities

Customer Data Management

• Maintain and update customer database.
• Record customer details, purchase history, preferences and birthdays/anniversaries.
• Ensure customer information is accurate and confidential.

Customer Relationship Management

• Build and maintain strong relationships with existing customers.
• Handle customer queries, complaints and feedback professionally.
• Follow up with customers after purchases.

Lead Management

• Receive and manage leads from website, WhatsApp, social media, calls and walk-ins.
• Assign leads to sales executives.
• Track lead status from enquiry to conversion.

Follow-Up & Sales Support

• Conduct regular follow-ups with potential customers.
• Inform customers about new collections, offers and upcoming events.
• Reconnect with inactive/old customers.

Customer Retention

• Develop campaigns for repeat purchases.

Preferred candidate profile

graduate and with relevant experience