Customer Relationship Management Executive

Roar Education; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

ROAR Education is seeking a dedicated role to support enrolled students and manage CRM records within an EdTech environment. You will handle queries, build strong student relationships, and generate references from currently enrolled learners, while maintaining a large student portfolio.

The position emphasizes excellent communication, problem-solving, and relationship management skills, with a focus on outcomes and customer satisfaction in a dynamic learning ecosystem.

Qualifications

• Mandatory: Experience handling Online UG/PG courses in the EdTech industry.
• Experience- 6+ months in sales
• Excellent communication and interpersonal skills.
• Experience in CRM/student support.
• Strong problem-solving and relationship management skills.

Responsibilities

• Provide support to enrolled students.
• Resolve student queries and escalations.
• Build and maintain strong student relationships.
• Generate references from enrolled students.
• Maintain accurate CRM records.
• Manage a portfolio of 1,000+ enrolled students.

Skills

Sales experience

Excellent communication

Interpersonal skills

CRM / student support

Tools

CRM system

Job description

ROAR Education supports working professionals in selecting courses from top universities that match their career goals and learning needs. The organization focuses on helping individuals build industry-relevant skills and enhance their professional growth. Through personalized guidance and curated learning pathways, ROAR Education aims to unlock the full potential of learners. Team members contribute directly to shaping learners’ career journeys in a dynamic and impact-driven environment.

Responsibilties:

• Provide support to enrolled students.
• Resolve student queries and escalations.
• Build and maintain strong student relationships.
• Generate references from enrolled students.
• Maintain accurate CRM records.
• Manage a portfolio of 1,000+ enrolled students.

Requirements:

• Mandatory: Experience handling Online UG/PG courses in the EdTech industry.
• Experience- 6+ months in sales
• Excellent communication and interpersonal skills.
• Experience in CRM/student support.
• Strong problem-solving and relationship management skills.