CRM Executive in Gurgaon

Fin Maverick; Gurugram District; On-site; INR 240,000 - 480,000; Full time

Job summary

Fin Maverick is seeking a proactive customer support specialist in Gurugram to respond to queries via calls, email, and chat, assist learners with enrollment, and ensure a positive experience. You will maintain CRM records and coordinate with internal teams to address issues, while following up with leads to provide timely assistance.

Join a growing learning community in a role that emphasizes customer satisfaction, effective communication, and ongoing service improvements.

Responsibilities

• Respond to customer queries via calls, emails, WhatsApp, and other communication channels.
• Assist learners with course enrollment, onboarding, and general support.
• Resolve customer concerns and ensure a positive customer experience.
• Maintain accurate customer records and update interactions in the CRM.
• Follow up with leads and existing customers to provide timely assistance.
• Coordinate with internal teams to resolve customer issues efficiently.
• Track customer feedback and suggest improvements to enhance the customer experience.
• Ensure timely resolution of queries while maintaining high service standards.

Job description

• Respond to customer queries via calls, emails, WhatsApp, and other communication channels.
• Assist learners with course enrollment, onboarding, and general support.
• Resolve customer concerns and ensure a positive customer experience.
• Maintain accurate customer records and update interactions in the CRM.
• Follow up with leads and existing customers to provide timely assistance.
• Coordinate with internal teams to resolve customer issues efficiently.
• Track customer feedback and suggest improvements to enhance the customer experience.
• Ensure timely resolution of queries while maintaining high service standards.

Key Responsibilities

• Respond to customer queries via calls, emails, WhatsApp, and other communication channels.
• Assist learners with course enrollment, onboarding, and general support.
• Resolve customer concerns and ensure a positive customer experience.
• Maintain accurate customer records and update interactions in the CRM.
• Follow up with leads and existing customers to provide timely assistance.
• Coordinate with internal teams to resolve customer issues efficiently.
• Track customer feedback and suggest improvements to enhance the customer experience.
• Ensure timely resolution of queries while maintaining high service standards.

About Company: Fin Maverick is home to a growing community of learners preparing with intent and discipline. While each learner moves at their own pace, the experience is shaped by a shared commitment to understanding, consistency, and doing the work properly. A learning that doesn't leave you behind.